911 Client Support Plan

Murphy's Law dictates that a computer crisis usually occurs at the most critical  time.  If you have had a computer breakdown, or you are having a continual battle with your system, you know that you need a reliable expert source for help.

The Computer Solutions 911 PLAN solves the problem.  Whether your system was supplied by us or acquired elsewhere, we can become your contact point for all computer related assistance. The 911 PLAN will ensure that you get priority service with an immediate response. Our specialists, who have years of experience helping both individual and corporate users, will be ready to help you - on the phone, in our workshop or at your desk. And if tip-top service and expert advice were not enough, on the WORKSHOP 911 PLAN, services and spares are charged at reduced rates. 

Most major companies employ their own computer people who monitor their systems and help their users.  Smaller companies can now enjoy the services of competent experts without the costs and headaches of employing specialist staff.  As a subscriber to the PREMIER 911 CLIENT SUPPORT PLAN you would also receive a  periodic checkup on-site of hardware and software, to help you to spot potential problems before they happen, and to keep your computer investment operating efficiently.

Below are details of the 911 PLAN and guidelines on the cost/risk ratio, so you can assess which level of the 911 PLAN is most appropriate for you.  We hope we can make PC crises a thing of the past and help you reap the benefits of a trouble free computer system .

PHONE 911 PLAN
This is aimed at the home user who has a low risk of loss due to computer failure. Most valuable for the e-mail user or the typing/bookkeeping operator.

Consultancy Service.
Phone 911 PLAN clients can consult Computer Solutions on any aspect related to the operation of their computer system.  Computer Solutions offers clients full system support, including software where applicable, together with advice and problem resolution.
Hot Line Telephone Support.
Phone 911 PLAN entitles the Client to telephonic Hot Line support on all items covered by the Plan.  A technical person is available on a landline at all times. This means that when a problem is encountered you can call us and we will assist you to overcome the problem by phone.  Our experience shows that over half the problems users face are overcome by telephonic diagnosis and resolution.  Workshop and on-site services if required are at standard rates.

WORKSHOP 911 PLAN
For the small business with older or more vulnerable systems. Vital if your work is dependent on computer availability, eg payrolls, accounts.

As well as the services shown above, the Plan includes the following :-

Workshop services
If the problem cannot be resolved over the phone, a specialist will call on you to attend to the problem or collect the equipment  the same or next day.  For immediate attention the item can be sent to our workshop.  Not all problems can be solved immediately, but we will make every effort to ensure that the impact on your work is minimised.  Should the fault need the replacement of parts, your Workshop 911 PLAN entitles you to parts and services at a discounted rate.

PREMIER 911 CLIENT SUPPORT PLAN
For Small and Medium businesses with little or no in-house expertise, but fully dependent on computer systems for company operation.  Regular visits from a computer specialist provide pre-emptive maintenance, and close contact helps your business keep in touch with technology and efficient use of your equipment.

In addition to the benefits of the Phone 911 PLAN and Workshop 911 PLAN, we offer the following:

Periodic inspection .
We will inspect your equipment on site at predetermined intervals and do diagnostic tests and disk management services to ensure the smooth running of the system.  Our trained consultant will check that the necessary computer housekeeping tasks including backup and virus protection are being adhered to.
Parts on loan.
Occasionally spares are not readily available and a delay is expected before repairs can be completed.  For keyboards, mice, network cards, modems and other stock items we will provide a substitute whenever possible,  to minimise the disruption of your work.

Call Mike 031 701 6895
for a free assessment of your needs.